Returns & Cancellations
If you’re not completely happy with your purchase, you can request a return within 7 days of delivery.
Just make sure the item is unused, unwashed, and in its original condition with tags intact.
To start a return, please contact us at info@mellowtoy.com with your order number and reason for return.
Our team will guide you through the next steps.
We currently offer exchanges only for size or product defects, subject to availability.
If you’d like to exchange an item, please reach out to us within 7 days of receiving your order.
Once approved, we’ll help arrange the exchange and get the right product to you as soon as possible.
Items purchased during sales, discounts, or special promotions are non-returnable and non-refundable, unless they arrive damaged or defective.
If there’s any issue with a sale item, please contact us and we’ll do our best to help.
Once your return is received and inspected, refunds are processed within 5–7 business days.
If you haven’t received your refund yet:
Check your bank account or original payment method
Contact your bank or payment provider
If the issue still persists, email us at info@mellowtoy.com
We’re always here to help and ensure a smooth experience 🤍
For hygiene and safety reasons, certain products may not be eligible for return.
Please reach out to our support team for any questions.
